Industry employment during the pandemic hit its lowest point in July 2020 with about 265,000 individuals. From March to April of 2020, employment in the transit and ground passenger transportation industry fell from about 498,000 to 321,000 employees. When the pandemic began, ridership on transit plummeted and many transit employees either resigned out of fear of virus infection or were subjected to mass layoffs. Transit agencies and providers are no exception. People are voluntarily leaving their jobs in record numbers, while employers are scrambling to secure the workers they need to keep business moving. The American workforce is undergoing a generational shift as the country seeks to emerge from the COVID-19 pandemic. The MIC program provides a comprehensive suite of technical assistance resources, promotes knowledge sharing activities, and captures stories and lessons learned from nearly 50 innovative mobility projects across the United States. This case study is a product of the Mobility Innovation Collaborative (MIC) program, a partnership between the Shared-Use Mobility Center and the Federal Transit Administration. Transit agencies should use data and information to consider recruiting and retaining employees for the long term.Employees at transit agencies have a significantly higher median age than employees in other industries and are aging faster.This shortage is negatively impacting the services they provide to the public. Transit agencies across the United States are experiencing a significant shortage in labor, that the COVID-19 pandemic has worsened.
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